Frequently Asked Questions

For the best chance of receiving your gifts before Christmas, we recommend placing your order by December 11. If you choose expedited shipping, please place your order by December 17. Please keep in mind that all delivery dates are estimates and cannot be guaranteed, even with expedited shipping.

Before placing your order, be sure to review each product description for pre-order details and estimated shipping dates. If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready.

Please note that pre-order items may not arrive before the holidays unless a specific holiday delivery timeframe is provided in the product description.

Orders typically process within 1–2 business days. Please note that processing times may be longer during the holiday season. Estimated shipping times begin once your order has been processed and shipped.

Once your shipping confirmation email is sent, tracking information may take 48–72 hours to update. Carrier delays may also affect estimated delivery times.

Estimated Shipping Times:

• Domestic Standard: 5–7 business days
• Domestic Expedited: 3–5 business days
• International: 10–21 business days (in some cases, up to 8–12 weeks)

Before placing your order, please review each product description for pre-order details and estimated shipping dates. If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready.

Please note that pre-order items may not arrive before the holidays unless a specific holiday delivery timeframe is stated in the product description.

Yes! We're happy to assist with gift returns or exchanges, as long as we can locate the original order and the item meets the requirements of our Returns & Exchanges Policy.

To get started, please provide the gift giver's name and email address or the original order number. Unfortunately, we're unable to process a return or exchange if we cannot locate the original purchase.

Our standard exchange window is 30 days from fulfillment. For the holidays, orders fulfilled between October 1, 2026, and December 31, 2026, qualify for an extended return and exchange window through January 31, 2027.

We'll do our best to accommodate your address change request, but we cannot guarantee changes can be made once order processing has started.

If your order has already been picked and prepared for shipment, we're unable to update the shipping address. If the carrier is unable to deliver the package, it will be returned to us. Once we receive it, we'll work with you on the next steps, including updating the address and arranging reshipment, if applicable.

Please email support@manheadmerch.com with your corrected shipping address as soon as possible so we can attempt to update it before your order ships.

Once an order has been submitted, we're unable to change the shipping method. Please double-check your shipping selection before completing checkout.

For the best chance of receiving your gifts before Christmas, we recommend placing your order by December 11. If selecting expedited shipping, please place your order by December 17. Please note that delivery dates are estimates and cannot be guaranteed, even with expedited shipping.

If you need to make changes to your order, please email support@manheadmerch.com as soon as possible. We may be able to remove an item or update its size or style, depending on availability and whether processing has started.

We’re unable to add items to an order already being processed, but we may be able to cancel the entire order so you can place a new one.

Please note that changes and cancellations are not guaranteed. If an item is sold out, removing it or canceling your order does not guarantee it will still be available for repurchase.

Discount codes generally cannot be applied after an order has been placed. However, please forward the email containing the offer to support@manheadmerch.com, and we'll be happy to review it.

Yes! Please email support@manheadmerch.com as soon as possible so we can attempt to cancel your order before it's picked for shipment. Cancellations cannot be guaranteed once processing has started.

Please note that sold-out items may no longer be available for purchase if your order is canceled.

For order changes, please email support@manheadmerch.com as soon as possible. We may be able to remove an item, update its size or style (if available with no price difference), or cancel the entire order before it ships.

Please note that changes cannot be guaranteed once processing has started. We’re unable to add items to orders already being processed, and sold-out items may no longer be available if you choose to repurchase them.

Pre-order items typically ship together with the rest of your order once all items are ready. In rare cases, items stored at separate warehouse locations may ship in multiple packages.

Once your order ships, you'll receive a confirmation email with tracking information.

If you're having trouble entering your shipping address at checkout, please double-check that all information is entered correctly and follows the required format.

Here are a few tips to help:

• Use Roman characters: Enter your name and address using English letters (A–Z).
• Full name: Include both your first and last name.
• Street address: Enter your building number and street name in the appropriate fields.
• Apartment or unit number: If applicable, enter this in Address Line 2.
• City, state, and postal code: Make sure each is entered in the correct field.
• Country: Select the correct destination country from the dropdown menu.

Please also check for extra spaces, special characters, or formatting errors that may prevent your address from being accepted.

We're unable to combine orders once they have been placed. However, we may be able to cancel and refund your existing orders so you can place a new order with all of your desired items together. Please note that if any items in your current orders are sold out, canceling may result in those items no longer being available when you attempt to reorder.

Your digital download link was sent to the email address used for your order from Delivery@single.xyz.

After downloading, save the ZIP file to your desktop and extract it. The album files can then be opened directly or imported into your preferred music player.

Please note that the download link can only be accessed from a computer and is not compatible with mobile devices. If you need the email resent, please contact us with your order details.

Unless otherwise noted on the product page, our apparel follows standard unisex U.S. sizing. You can find sizing details in the product description.

Tour merchandise may differ from what's available in our online store. All items currently available for purchase are listed on our website.

Some tour-exclusive items may be added after the tour, but availability is not guaranteed. As new inventory arrives, we'll update our website.

All merchandise currently available for purchase is listed on our website.

As new inventory arrives, we'll update the store with available products. However, we're not always notified if or when specific items will be restocked, so we can't guarantee future availability.

Each bundle contains randomly selected designs, so duplicate shirts may be included. Please note that this possibility is also mentioned on the product page.

You can find our full Shipping Policy by selecting Shipping Policy in the footer of our online store.

Shipping information is also available in your cart and on the checkout page. At checkout, look under Pay Now or select the question mark icon next to Shipping to view our policy and estimated delivery timeframes.

Please email support@manheadmerch.com with your corrected shipping address as soon as possible so we can attempt to update it before your order ships. Address changes cannot be guaranteed once processing has started.

If your order has already been picked and prepared for shipment, we're unable to update the address. If the carrier cannot deliver the package, it will be returned to us. Once received, we'll work with you on the next steps, including updating the address and arranging reshipment, if applicable.

Once your order ships, you'll receive a confirmation email with tracking information. Simply click the tracking link to follow your package. If you have any trouble, please contact our Customer Support team for assistance.

Our warehouse works with a variety of carriers and we are not able to confirm in advance which carrier will handle your shipment.

Shipping costs are calculated at checkout after you enter your shipping address and vary by location. We do not offer overnight shipping, and shipping methods cannot be changed once an order has been placed.

Orders typically process within 1–2 business days. Processing times may be longer during the holiday season. Estimated shipping times begin once your order has been processed and shipped.

Before placing your order, please review each product description for pre-order details and estimated shipping dates. If your order includes both pre-order and in-stock items, everything will ship together once the pre-order item is ready. Pre-order items may not arrive before the holidays unless a specific holiday delivery timeframe is stated in the product description.

Tracking may take 48–72 hours to update after your shipping confirmation email is sent. Carrier delays may also affect estimated delivery times.

Estimated Shipping Times:

• Domestic Standard: 5–7 business days
• Domestic Expedited: 3–5 business days
• International: 10–21 business days (in some cases, up to 8–12 weeks)

If your tracking shows that your package was delivered but you haven't received it, we recommend checking around your property, including your porch, side door, garage, mailbox, or with the carrier. You may also want to check with neighbors or building management in case the package was accepted on your behalf.

If you purchased Route Package Protection, you can submit a claim through Route's Claims Center after the required 5-day waiting period. Claims must be filed within 30 days of the delivery date.

If you did not purchase Route Package Protection and your package remains missing after 5 days, we recommend filing a no-delivery claim directly with the shipping carrier for further assistance.

Please note that we are unable to replace or refund orders marked as delivered but missing due to theft, misdelivery, or carrier-related issues.

Damaged or missing item claims must be reported within 7 business days of the carrier marking the package as delivered (or 30 business days for international orders). Unfortunately, claims submitted outside this timeframe cannot be accommodated.

If you purchased Route Package Protection, you can submit a claim directly through Route's Claims Center.

If you believe the issue is due to a manufacturing defect rather than shipping damage, please contact us at support@manheadmerch.com. Include clear photos or videos of the damaged item and its packaging so we can review your claim.

Please note that cosmetic damage to outer packaging alone is not eligible for replacement if the product itself is undamaged. This includes, but is not limited to, dented boxes and vinyl sleeves.

Once your order leaves our warehouse, it is in the shipping carrier's care. We cannot guarantee delivery or assume responsibility for packages lost, stolen, damaged, or misdelivered in transit.

If you purchased Route Package Protection and your package is still missing 5 days after the delivery date, submit a claim through Route's Claims Center using your email address and order number.

If you did not purchase Route Package Protection, we recommend filing a missing package claim directly with the shipping carrier. If you believe your package was stolen, we also encourage you to file a police report with your local authorities.

If you purchased Route Package Protection, you can file a claim if your tracking has had no movement for 9 days since the last update. Claims must be submitted within 30 days of the last tracking update.

You can submit and track your claim directly through Route's Claims Center. Depending on the claim review and inventory availability, you may request a replacement or a full refund.

If you did not purchase Route Package Protection, please contact the shipping carrier directly for updates. If there is still no tracking movement after 9 days, email us at support@manheadmerch.com, and we'll be happy to help with the next steps, including a replacement (subject to availability) or a refund.

If your tracking shows that your package is being returned to sender, please contact us at support@manheadmerch.com for assistance. Once the return is confirmed and the package has arrived at our warehouse, we can offer the following options:

• Reshipment: We can resend your order to your confirmed shipping address, subject to inventory availability. Any applicable import duties, taxes, or customs fees for the new shipment will be your responsibility.
• Full refund: We can issue a refund to your original payment method.

If you prefer reshipment, please include your correct shipping address when contacting us so we can assist with the next steps.

Yes! We ship to most international countries. Delivery typically takes 2–8 weeks, but customs delays may extend this timeframe. Please note that import duties or taxes may be charged upon delivery. These fees vary by country and are not covered by us, so we recommend checking your local customs website for more information.

To view your shipping cost, add items to your cart and enter your shipping address. Shipping costs will be calculated before checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not covered by Manhead Merch.

Not all international orders will incur additional fees, as charges vary depending on the shipment's value and the customs regulations of the destination country.

If you have questions about potential fees or charges, we recommend contacting your local customs office for more information.

You can find our full Returns & Exchanges Policy by selecting “Returns & Exchanges” in the footer of the online store.

Returns and exchanges are accepted within 30 days of the fulfillment date. Items must be unused, unworn, and in their original packaging. Final sale items are not eligible for return or exchange.

All returns, including international returns, must be initiated through the Returns Portal. Returns sent without first being submitted through the portal are not eligible for a refund, and the items will not be returned to the sender.

To start a return or exchange:

1. Scroll to the bottom of the artist's webstore and select Returns & Exchanges.
2. Review the return policy.
3. Click Start Your Return/Exchange.
4. Enter your order number and email address to begin.

Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.

Return shipping costs may apply when the return is not due to an error on our part. Original shipping fees are typically non-refundable, and a $7 return shipping fee may be deducted from your refund.

Approved returns must be shipped within 14 days of approval. If the return is not shipped within this timeframe, the return authorization will expire.

Merchandise purchased at a concert venue or special event is sold separately from our online store and is considered final sale. Unfortunately, we're unable to accept returns, exchanges, or replacement requests for items purchased at these locations.

Our return policy applies only to purchases made through our online store. Eligible items must be returned in their original packaging with the barcode intact.

Yes! We're happy to help as long as we can locate the original order and the item meets the requirements of our Returns & Exchanges Policy.

Please provide the gift giver's name and email address or the original order number. If we're unable to locate the order, we won't be able to process the return or exchange.

Our standard exchange window is 30 days from fulfillment. Orders fulfilled between October 1, 2026, and December 31, 2026, qualify for our extended holiday return and exchange policy. Eligible returns and exchanges will be accepted through January 31, 2027.

We're unable to provide replacement vinyl sleeves for cosmetic damage, as we typically do not have additional sleeves available.

Please note that cosmetic damage alone is not eligible for a refund or replacement if the product itself is undamaged. This includes, but is not limited to, dented boxes and vinyl sleeves.

Please email support@manheadmerch.com with a few clear photos of the item you received, including the tag and packing slip, if possible.

Once we receive the photos, we'll review everything and work to get this sorted out for you as quickly as possible.

Your refund should appear on your original payment method within 3–5 business days, depending on your bank’s processing time.

You can find our full Damaged & Missing Item(s) Policy by selecting Shipping Policy in the footer of the online store.

Shipping information is also available on the checkout page under Pay Now, along with the other footer links. You can also click the ? next to Shipping on the same page to view the Shipping Policy and estimated timeframe.

Additionally, you can access the Shipping Policy directly from your cart before proceeding to checkout.

Route Package Protection is an optional service offered at checkout that provides coverage for your order in the event of loss, theft, or damage during transit. If an issue occurs with your shipment, you can submit a claim directly through Route for review and potential reimbursement or replacement.

The cost of Route Package Protection varies based on your order total and is displayed at checkout before you complete your purchase. Please note that this fee is separate from your shipping costs.

No. Route Package Protection is completely optional. You can choose whether or not to add it during checkout. Your order can still be placed without purchasing package protection.

Route provides protection for eligible orders that are lost, stolen, or damaged during transit.

This includes situations such as:

• Your package is lost while in transit.
• Your package is marked as delivered but cannot be located.
• Your order arrives damaged or unusable.
• Your carrier delivers your package to the wrong address despite the correct shipping address being provided at checkout.

All claims are subject to Route's coverage requirements and review process.

If your order is protected by Route, you can submit a claim through the Route mobile app or its online Claims Center .

You'll typically need your order information and details about the issue. Depending on the type of claim, supporting photos or other documentation may also be required.

Route has specific claim filing windows depending on the issue:

• Lost domestic shipments: After 7 days without a tracking update, but within 30 days of the last update.
• Lost international shipments: After 20 days without a tracking update, but within 30 days of the last update.
• Stolen packages: Between 5 and 30 days after the package is marked delivered.
• Damaged packages: Within 30 days of the delivery date.

Please note that Route must have an active tracking number to process a claim.

Route Package Protection cannot be added to an order once it has been placed, as coverage must be selected during checkout.

If your order hasn't started processing, we may be able to cancel it so you can place a new order with Route Package Protection included. Please keep in mind that if any items in your original order have since sold out, canceling your order does not guarantee those items will still be available when you reorder.

If you purchased Route Package Protection, you can contact Route directly through its Claims Center for assistance with filing or checking the status of a claim.

For questions about your order, fulfillment, product concerns, or general shipping assistance, our Manhead Customer Support team is happy to help at support@manheadmerch.com.

Yes! Route offers protection for eligible international shipments, including qualifying lost, stolen, or damaged packages. International claims have different waiting periods and must meet Route's filing requirements.

Route reviews claims according to its package protection policies. If your claim is denied, you can contact Route directly for additional information or clarification.

If you still need assistance with your order, you're welcome to reach out to support@manheadmerch.com so we can review the situation under our applicable policies.

We're the team behind the official webstore and are happy to help with any questions about merchandise. However, we’re not affiliated with the company handling ticket or meet-and-greet sales, so we don’t have any details or contact information to pass along.

As a third-party partner, our customer support team doesn't have a way to pass your message on to the artist. We recommend reaching out via Facebook, Twitter, or Instagram, or contacting the artist's management directly.

We're the team behind the online merch store, so we don’t have access to information about tour dates, live shows, or ticket purchases.

At this time, we don’t have an official fan mail address for the artist. You're welcome to send letters to our mailing address, and we’ll do our best to pass them along if possible. However, we can’t guarantee delivery to the artist.

If you’d like to send something, please mail it to:

Manhead Merch
Attn: [Artist Name] Fan Mail
953 Main Street
Nashville, TN 37206

We're the team behind the webstore. We do not have direct contact information for the artist's management team. We recommend checking the artist's official website or social media channels for any public contact details they may have shared.

We don’t have a physical storefront for in-person orders or pickups at this time.